Management Services are subscription-based services for managing the availability, health and performance of your IT infrastructure 24x7. Proactive monitoring, ITIL based service management and web-based reporting are the key deliverables of this service. Management Services can be availed either remotely from our Shared Services Operations Management Center (SOC) or by setting up a Dedicated Operations Management Center (DOC). Benefits Substantial reduction in IT operational costs Assurance on IT infrastructure availability and performance Improved service levels Increased focus on critical IT tasks and strategic initiatives Flexible service window – 24x7 access Access to best practices and ITIL based service management approach Deliverables Reporting device and service availability Reporting device and component performance Help Desk Services System Administration Incident Management Change Management Configuration Management Problem Management Performance Management Vendor and Third Party Provider Management Service Delivery We will connect to the end-customer’s infrastructure using a secure IPSec VPN connectivity. The service will be delivered by leveraging upon the technical expertise of our engineers, process and quality champions, program management methodology, service delivery processes aligned to ITIL standards, Six Sigma methodology implementation for continuous improvement, ITIL compliant world-class service management tools and standardized monitoring and management tools. Reporting The customer portal acts as a reporting portal as well as offers a customized menu. It offers you the flexibility of choosing the service mix as desired by you. You can do the following: Select the desired deliverables and performance parameters List location-wise devices to be monitored Configure alert type Provide details of contacts and escalation points You can view the following as part of the reporting view: Live ticket status Real-time device status Ticket history Trending reports Service Level Compliance Reports